University of Florida, Warrington College of Business, Information Systems and Operations Management, 2002

University of Florida, Herbert Wertheim College of Engineering, Industrial & Systems Engineering, 1995

Istanbul Technical University, Mechanical Engineering, 1991

Senior Applied Research Scientist and Technologist.

Professor Demirkan is a Milgard Endowed Distinguished Chair Professor of Service Innovation and Business Analytics at University of Washington Tacoma, and Principal Scientist at Amazon Devices and Services. He brings more than twenty-five years of experience spanning science, technology, and business, with deep multi-industry expertise and a strong record of interdisciplinary research across data-, decision-, design-, service-, cognitive- and systems-sciences. His work focuses on solving large-scale and complex with analytical, computational, and service-oriented approaches. Dr. Demirkan has collaborated with more than fifty global organizations in financial services, healthcare, retail, telecommunications, technology and others. He is serving (on a professional voluntary basis), as Chief Scientist and Elected President of the International Society for Service Innovation Professionals (ISSIP). With 2,000+ individual members, 600+ member organizations, and 200+ universities across 72 countries, ISSIP is a 501(c)(3) professional association whose mission is to advance service innovation to deliver exceptional experiences for people, businesses and society. He has authored 70+ peer-reviewed research articles and approximately 200 total publications.

Sustainable Development Goals

Artificial intelligence, collaborative intelligence (people + AI + process), service innovation, analytics, pricing science, demand and plan orchestration, responsible AI