University of York, Computer Science, 2008-2015

Boğaziçi University, Management Information Systems, 2004-2007

Boğaziçi University, Management Information Systems, 1997-2002

Çağla Özen is an Assistant Professor in the Department of Management Information Systems at Istanbul Topkapı University. She holds a PhD in Computer Science from the University of York, where she conducted her doctoral research within the Human-Computer Interaction Group. She also holds an MA and a BSc in Management Information Systems from Boğaziçi University.

Her academic and professional experience spans Management Information Systems, Human-Computer Interaction, technology adoption, user experience, digital transformation, and emerging technologies. She has served as a faculty member, department head, and academic administrator at several universities, including Yeditepe University, Boğaziçi University, Bahçeşehir University, and Istanbul Topkapı University.

Her research interests focus particularly on Human-Computer Interaction (HCI), user experience, learning styles, cultural differences, personalization, user interface characteristics, technology adoption, Internet of Things (IoT), and digital transformation. Her scholarly work has been published in international journals, conference proceedings, and edited academic books.

Human-Computer Interaction (HCI), User Experience and Website User Experience, User Interface Design and Characteristics, Technology Adoption and Acceptance, Learning Styles and Cultural Differences in Technology Use, Personalization and User-Centered Technologies, Internet of Things (IoT), Digital Transformation, Information Systems, Enterprise Information Systems, Artificial Intelligence and Intelligent Systems, Emerging Digital Technologies, E-Business and E-Marketing.

PUBLICATIONS

• Uygun-Can, B., Durmazpınar, P. M., Hatipoğlu, Ş., Acar-Bolat, B., Özen, Ç., Sazak-Öveçoğlu, H., & Kadir, T. (2025). The Impact of COVID-19 on Dental Clinic Transmission: Leveraging Internet of Things Technology. Journal of Multidisciplinary Healthcare, 1319-1334.
• Ozen, C., Owaishiz, A., Dabic, M., & Daim, T. (2023). Exploring entrepreneurship in the academic environment. Technology in Society, 72, 102168.
• Kuruoglu, E., Ozen, C. & Kamasak, M. E. (2022). Determination Of Personality Types in Software Industry by Using an Expert System: A Pilot Study. International Journal of Management Information Systems and Computer Science, 6(2), 149-161.
• Savacı, G.Z., Kutlu, B. & Özen, Ç. (2021). The impacts of behavioral factors on social media addiction. Journal of Computer and Education Research, 9 (18), 1059-1083. DOI: 10.18009/jcer.1013726

WORK IN PROGRESS

• Shoukat, S. & Ozen, C. (2025) Enhancing User Experience: The Critical Role of Human-Computer Interaction (HCI) and Artificial Intelligence (AI) – Driven Systems in Pakistan. In: Proceedings of International Management Information Systems Conference 25, October 23-25, Ankara, Türkiye.
• Gul, M. & Ozen, C. (2025) Examine the Effectiveness of Augmented Reality (AR) in Furniture Applications: To Improve Online Purchasing Experience in Pakistan. In: Proceedings of International Management Information Systems Conference 25, October 23-25, Ankara, Türkiye.
• Orman, B., & Ozen, C. (2024). Gamification as a Tool for Enhancing University Students’ Campus Adaptation: the YUNIPEER Application. In: Proceedings of 2024 8th International Symposium on Innovative Approaches in Smart Technologies (ISAS), (pp. 1-5). IEEE.
• Bezirgan Alan S., Ozen, C. & Ozturan, M. (2024) The Effect of Organizational Citizenship Behavior and Teamwork on the Success of Information Systems Project. In: Proceedings of International Management Information Systems Conference 24, October 24-26, Konya, Türkiye.
• Ulusoy, M., Caliskan Desova, B. & Ozen, C. (2023) A Bibliometric Analysis of ChatGPT Literature Using Vosviewer. In: Proceedings of International Management Information Systems Conference 23, October 18-20, İstanbul, Türkiye.
• Savacı, G.Z., Kutlu, B. & Ozen, C. (2021). Davranışsal faktörlerin sosyal medya bağımlılığına etkileri. In: Proceedings of International Eurasian Conference on Educational & Social Studies, October 22-24, Antalya-Türkiye.

BOOK

• Seneler, C. (2016) Human Computer Interaction Analysis and Prototyping Studies. LAP Lambert Academic Publishing.

BOOK CHAPTERS

• Kaya, D., & Özen, Ç. (2026). Access to Digital Learning Resources. In Advancing Access to Digital Learning: Innovations, Frameworks, and Solutions (pp. 285-310). IGI Global Scientific Publishing.
• Eroğlu, A., & Özen, Ç. (2026). AI-Driven Green Marketing: Personalization, Automation, and Sustainable Consumer Engagement. In Transforming Business Practices With AI-Powered Green Marketing (pp. 23-62). IGI Global Scientific Publishing.
• Ozen, C., & Yolcu, İ. (2024). The Role of Internet of Things (IoT) in Disaster Management. In Digital Technologies in Modeling and Management: Insights in Education and Industry (pp. 336-354). IGI Global Scientific Publishing.
• Ozen, C., & Tas, Z. M. (2024). The role of artificial intelligence (AI) in improving product development efficiency. In Digital Technologies in Modeling and Management: Insights in Education and Industry (pp. 313-335). IGI Global Scientific Publishing.
• Ozen, C., & Gedikli, A. (2023). Artificial Intelligence (AI) in the Sustainable Energy Industry. In Management, Technology, and Economic Growth in Smart and Sustainable Cities (pp. 218-229). IGI Global.
• Kırlı, K., & Ozen, C. (2023). An Extendable Functioning Waiting Room Solution for Online Education Platforms: The Beginning of an Online Efficiency Era. Community Engagement in the Online Space (pp. 149-177). IGI Global.
• Yuruten, S. Y., Ozen, C., Yildirim, F., Daim, T., & Shaygan, A. (2022) Proposing an Application Model for Personnel Recruitment by Using a Multi-Criteria Decision-Making (MCDM) Approach: A Case of Blue-Collar Cashier Personnel Recruitment. The Routledge Companion to Technology Management (pp. 433-449). Routledge.